Refund Policy

1. General Principles

Services purchased through SosyalKas.com are digital services whose performance begins immediately in electronic form. Accordingly, under Article 15(1)(g) of the Turkish Distance Contracts Regulation, the right of withdrawal cannot be exercised once an order has started processing.

2. When Are Refunds Issued?

• Order not yet started: Fully refunded to your balance.
• Order could not be completed by the service provider (technical failure, service unavailable, etc.): The uncompleted portion is refunded to your balance.
• Incorrect information provided (private account, wrong link, wrong username, etc.): No refund is issued since the failure is due to user error; if you correct the information and open a support ticket, our team will review it separately.
• If an order is partially completed, no refund is issued for the completed portion; only the uncompleted portion is reviewed.

3. Refund Method

Approved refunds are credited primarily to your SosyalKas.com balance (wallet), which you can use for any future order. Direct refunds to a credit card are reviewed separately and subject to bank/payment provider processing times.

4. Balance Top-Ups

Bank transfer or crypto top-ups that have not yet been used in an order can be refunded upon request. Refunds for card top-ups are subject to our payment provider's (PayTR) processes.

5. How to Request a Refund

You can request a refund from the "Support" section of your member panel by specifying your order number. Requests are reviewed as soon as possible.

Last updated: 17.08.2026